Evacuation, Escalation and Crisis Management: Lessons Learned

  • 19 May 2026
  • , 12:45 UTC+1

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Organizations must be prepared to respond decisively to emerging threats. In this expert-led session, International SOS security experts will unpack the latest on‑the‑ground developments, examine real-world evacuation operations, and highlight the critical crisis management lessons organizations need to strengthen their preparedness.

Drawing on insights from our Assistance Centre in Dubai and our long-standing operational presence across the region, our experts will explore the escalation indicators that should trigger contingency planning, and the practical steps organizations can take to safeguard their people and maintain continuity during evolving crises.

This webinar will provide a clear, actionable framework for escalation planning, decision-making under pressure, and building resilient evacuation strategies, supported by real case studies from recent client evacuations and parallels from major crises.

Participants will gain an operational perspective on the risks shaping the regional landscape and how best to structure crisis response protocols to meet today’s complex threat environment.

We look forward to welcoming you!

Speakers:

  • James Wood

    Regional Security Director, Northern Europe, International SOS

    James is the International SOS lead security professional in Northern Europe. In this role, James provides strategic security advice, guidance and support to our clients throughout the region on all aspects of our Security service delivery. Prior to this, James led our global Security Consulting Practice between 2019 and 2022, where he oversaw the security consulting support we provide our clients through our services, including consulting on Travel Risk Management, Crisis & Escalation Management, Security Incident Response, Business Continuity and Security Intelligence. He also professionally led a team of 35 security experts who focus on expert consulting engagements with clients in their geographic regions of responsibility, as well as thought leadership, operational delivery and oversight and delivery of our solutions.

    A certified Business Continuity expert through the Business Continuity Institute, James joined International SOS in May 2011 as Coordinating Security Manager for the Asia Pacific region before moving to the Europe Regional Security Center, with a focus on Europe, Central Asia and West & Maghreb Africa. As part of this role, James also oversaw the business continuity of the 24/7 team, ensuring continuous service and support to our clients, developing and refining processes to meet our clients’ needs.

    Before joining International SOS, James was a police officer with Thames Valley Police, UK. Having spent time as a uniformed officer in Oxfordshire dealing with incidents ranging from large-scale protests to murders, he then moved to a specialist detective unit investigating acquisitive crime throughout the southeast of England. While in this post he also organized and conducted surveillance, investigation, and disruption operations, gathering intelligence and targeting Organized Crime groups throughout the Thames Valley area and with other UK police services.

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