Andrew Morrison

Associate, CS&A

Andrew Morrison is an Associate with CS&A International based in London, UK. In his corporate career, Andrew has undertaken a range of issues and crisis-related assignments for multinational corporations across industry sectors such as tech, financial, food & beverage, and energy.

Andrew has also written many media training briefs and scenarios and conducted crisis communication training in partnership with practicing journalists.

Andrew is an accredited Strategic Communications Management Professional SCMP®. As incoming International Executive Board (IEB) Vice-Chair, IABC (International Association of Business Communicators) and past-Chair of the IABC Global Ethics Committee, Andrew has conducted investigations into alleged breaches of the Codes of Ethics and Codes of Conduct, advising the IEB. He has led and conducted annual reputational risk audits and reports across committees to ensure robust responses are in place, if needed, previously serving on IABC’s Risk & Audit committee.

Andrew has lived in the UK and Switzerland, and worked in Europe, Africa, Asia and the Americas. He is professionally qualified in Strategic Communications Management, Business and Personal Coaching and Sustainability

Dirk Lenaerts

Senior Partner, CS&A

Dirk Lenaerts is Senior Partner of CS&A. Dirk works with clients internationally to assess risk, evaluate their crisis management capabilities and designs response structures and processes specifically suited to their organization, environment, culture, and the risks and issues they face.

Dirk Lenaerts leads the research and planning of risk and crisis scenarios as well as the organization, management and debrief of crisis simulation exercises. He is particularly involved in the development of CS&A’s proprietary products and tools, such as Crisiscom© and the FAtool©, that help clients enhance their risk and crisis management capability. He has developed and established integrated risk and crisis management systems for many of CS&A long-term clients.

His extensive experience in international business and his in-depth understanding of different management styles coupled with his analytical and problem-solving skills provide clients with the right combination of talents and expertise to help define and implement robust yet flexible crisis management strategies.

Prior to joining CS&A, Dirk Lenaerts worked for Western and Asian companies in Taiwan, Korea, Hong Kong and China, where he spent a total of eighteen years. He has also acted as a consultant to various manufacturers. Over the years, he has handled a variety of assignments including joint-venture and agency contract negotiations, and the establishment, transfer and restructuring of manufacturing facilities. 

Dirk Lenaerts co- authored the first audiobook on the subject with CS&A joint managing director Caroline Sapriel: Crisis Management – Tales From the Front Line, recounting their personal experiences with a series of crisis cases. He is also a guest lecturer at and advisor to the University City College Mechelen, Belgium, in the Department of International Business Management. 

Fluent in Dutch, English, French, German and Mandarin, Dirk Lenaerts is able to counsel multinationals in diverse markets. He holds an undergraduate degree in Sinology from the University of Ghent, Belgium