BCI Emergency & Crisis Communications Report 2026 - APAC Launch
To register for this event please log in to your BCI website profile. If you do not have a website profile, please register here.
The BCI Emergency & Communications Report 2026 explores how organisations deliver clear, timely information during crises in an increasingly complex risk environment. Based on global survey findings, the report provides insight into how emergency communications are structured, led, and activated when disruption occurs.
A key theme is the central role of leadership. Senior management is consistently responsible for both internal and external emergency communications, supported by specialist functions such as communications, public relations, and resilience teams, including business continuity. This clear ownership is reflected in the widespread use of formal emergency communications plans, enabling organisations to activate responses quickly and escalate information to senior leaders — often within 30 minutes of an incident.
Practitioners generally express confidence in their ability to meet expected response levels, supported by tested plans, regular training and exercising, and a broad range of communication tools. However, the report also highlights persistent challenges, particularly human-factor issues such as outdated contact data, lack of staff response, and device availability, which can undermine effectiveness during live events.
The findings also underline the growing influence of regulation. New requirements linked to operational resilience and crisis management are driving organisations to reassess and strengthen their emergency communications capabilities, making preparedness a critical priority for 2026 and beyond.
We look forward to welcoming you!
Speakers:
-
Maria Florencia Lombardero Garcia
Thought Leadership Manager, The BCI
-
Gianluca Riglietti
Resilience Advisor, Freelancer
-
Guy Richardson
Guy Richardson is the Business Continuity Coordinator at Icon Water, where he leads the business’ continuity, emergency management, security policy and critical infrastructure resilience programs.
Since joining Icon Water Guy has driven major improvements in continuity planning, critical infrastructure risk management, and sector-wide collaboration. He also serves as Deputy Chair of the Water and Sewerage Services Group (WSSG), an industry led-forum that engages with the Commonwealth Government on water-sector security and resilience issues and is a member of the Critical Infrastructure Advisory Council (CIAC), advising the Australian Government on critical infrastructure resilience and security.
With more than two decades of experience across government and industry, Guy has held senior leadership roles in emergency management, national security, international capacity building, and transport security policy. His career includes a diplomatic posting as Counsellor (Transport) at the Australian Embassy in Jakarta, leadership of the Australian Government’s Transport Security Coordination Centre, and strategic roles in Defence focused on ISR capability development.
Guy holds postgraduate qualifications in defence and strategic studies and brings extensive experience working in complex operational environments, delivering national level policy reforms, and strengthening cross sector collaboration on security and resilience.
More on
