BCI London Chapter In-person Event: Civil Unrest Preparedness
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The BCI London Chapter are delighted to invite you to their next in-person event!
Learning from the 2011 London Riots: Preparing Organisations for Civil Unrest.
Fifteen years on, the lessons remain relevant. Localised unrest quickly spread across London and other UK cities, disrupting retailers, transport, communities, businesses and emergency services. With rising societal tensions, rapid information sharing, public protest and heightened scrutiny, resilience professionals must assess how prepared their organisations are to protect people, assets and critical services during disruption.
Join the BCI London Chapter for an evening of discussion and networking on lessons from the 2011 riots and how to strengthen preparedness today. Speakers from business continuity, policing, resilience and insurance will share insights on disruption, response and organisational readiness.
Topics include:
- What happened in 2011 and the impact on businesses, communities and public services
- Challenges for retailers and customer-facing organisations during disorder
- Protecting employees, customers, premises and critical assets
- Business continuity, crisis management and working with external partners
- Communications and decision-making in fast-moving situations
- Lessons from past incidents and their relevance today
- Practical steps to improve preparedness for civil unrest and disruption
Key takeaways:
- Hear insights from practitioners in policing, resilience, crisis management and insurance
- Understand the key lessons from the 2011 London Riots and why they remain relevant today
- Learn practical approaches to preparing for, responding to and recovering from disruptive events
- Identify actions that can strengthen organisational resilience and crisis response capabilities
- Take away ideas and good practice that can be applied within their own organisation
Who Should Attend?
This event will be of interest to professionals working in business continuity, operational resilience, crisis management, security, risk management, emergency planning, facilities, retail operations and corporate affairs, as well as anyone with responsibility for organisational preparedness and response.
Following the discussion, Conducttr will facilitate a live simulation, and delegates will have the opportunity to network with fellow resilience professionals, exchange experiences, discuss common challenges and build valuable connections across the business continuity and resilience community.
Whether you are looking to validate existing plans or seeking practical insights to enhance your organisation's readiness, this session offers a unique opportunity to learn from those who have experienced the realities of civil unrest and understand how the lessons of 2011 can help organisations prepare for the challenges of tomorrow.
This event is free for BCI Members. Non-members will incur a participation fee.
Venue:
The Forum, Design District, Building D1
13 Soames Walk
London SE10 0AX
Speakers:
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Claire Aubrey-Robson
Claire Aubrey-Robson is a former Senior Police officer serving with the Metropolitan Police Service. She was responsible for Operational Resilience, Business Continuity, Emergency Preparedness, Crisis Management and Organisational Learning. During her distinguished policing career she led strategic resilience programmes, advised senior commanders during major incidents and developed the policies, governance and operational frameworks that strengthened the resilience of one of the UK's largest and most complex organisations.
A highly experienced public order Silver and Bronze Commander, Claire has commanded numerous high-risk operations across London, providing strategic leadership during major incidents, civil emergencies and periods of significant public disorder. She is particularly recognised for leading large-scale testing and exercising programmes, embedding organisational learning and driving continual improvement through robust business continuity and crisis management arrangements.
Claire integral in BC and resilience within the MPS and worked extensively with partners across the London Resilience Partnership, Category 1 and 2 responders and government agencies, leading the development of strategic interoperability, emergency preparedness and coordination protocols. She is passionate about sharing practical lessons that enable organisations to build resilience, strengthen crisis leadership and prepare confidently for an increasingly uncertain operating environment.
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Beatrice Turrini
Beatrice Turrini is a business continuity, crisis management, and resilience professional with more than 14 years of experience across telecommunications, aviation, and Testing, Inspection and Certification (TIC). As Global Head of Business Continuity at SGS, a large multinational business, she brings a private-sector view of preparedness and response to civil unrest and broader security disruption, focused on practical ways to protect people, assets, and operations, and maintain continuity when conditions change.
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Kelvyn Sampson
Kelvyn Sampson joined Marsh’s UK Industries leadership team in January 2023, leading the Retail, Food & Beverage, and Leisure practice.
With over 26 years of experience, Kelvyn has a proven track record of providing risk management, advisory and risk-transfer solutions to clients across various industries. His expertise enables him to develop tailored strategies that help clients mitigate risks and seize opportunities.
Recently, Kelvyn led the development of Marsh McLennan’s 2025 UK Retail Leaders Report, Leading through Disruption: Achieving Retail Resilience. Based on interviews with over 700 senior UK retail industry executives, the report highlights the significant challenges currently facing the sector, explores future growth opportunities, and identifies strategies to address these short-term risks.
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