Authentic Leadership Under Pressure
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As the nature of disruption shifts from acute shocks to extended polycrises, the core differentiator between organisations that stumble and those that adapt lies in their human leadership capacity. Skills such as authentic communication, psychological safety, and relational trust are no longer "soft skills"; they are critical human infrastructure.
In this joint session, Kelly Blakeley brings frontline leadership lessons on why trust and connection are increasingly vital for organisational resilience, while Dr Jinnie Ooi provides the clinical research and psychological tools needed to operationalise these behaviours. Together, they discuss the systemic gaps in current leadership development and outline actionable ways risk and resilience professionals can embed human-centric principles into their organisational culture.
We look forward to seeing you!
Speakers:
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Dr Jinnie Ooi
Chartered Clinical Psychologist & Founder, Angsana Consulting
Dr Jinnie Ooi is a Chartered Clinical Psychologist with a PhD in Psychology and a Doctorate in Clinical Psychology. As the Founder of Angsana Consulting, she provides specialist psychological advisory services, empowering senior executives and organisations to build robust psychological infrastructure and leadership endurance within complex, high-stakes environments.
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Kelly Blakeley MBCI
Founder, Flex Story
Kelly Blakeley MBCI is a global resilience and crisis-leadership specialist, BCI Board Director, and Founder of Flex Story, a consultancy supporting organisations and leaders to navigate uncertainty, complexity, and disruption in an increasingly technology-enabled world.
Her work spans business continuity, crisis management, simulations, and leadership development, with a strong focus on how technology, data, and AI are reshaping the future of resilience - and what this means for human decision-making under pressure. Kelly works at the intersection of emerging risk, digital transformation, and human-centred resilience, helping organisations prepare not just their systems, but their people.
Kelly has worked across governments, national resilience programmes, and standards-led environments, including supporting organisations aligned to international frameworks such as ISO. She has delivered advisory, training, and keynote sessions across the UK, the Middle East, and internationally, and is a regular speaker on the evolving skills, behaviours, and leadership capabilities required for resilience professionals at all stages of their careers.
She is particularly passionate about how the next phase of the resilience profession is shaped, and the role that both established leaders and the Next Generation play in building confidence, credibility, and influence.
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