Operational Resilience vs Organizational Resilience - BCI White Paper Q1 2022
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This research project aims to investigate the role and the definition of two highly relevant concepts among resilience practitioners, namely “Organizational Resilience” and “Operational Resilience”. The former has become widely used to refer to the quality that an organization can develop through the collaboration of several management disciplines (e.g. BCM, ERM), while the latter – rooted in the financial services industry – is now gaining in popularity and needs to be better defined.
To provide guidance for practitioners across geographical areas and industry sectors, the purpose of this report is to build a thought leadership piece through a series of in-depth interviews with experts in the business continuity and resilience sector.
We would like to thank the following interviewees for agreeing to participate in this report, their input has been very valuable to the advancement of the discussion on this topic:
- Alex Densum – VP Operational Resilience at MUFG
- Brian Zawada – Chief Strategy Officer at Castellan Solutions
- Jaun Harmse – Head: Converged Security Fusion Centre at Absa Group
- Milena Maneva – Head of Business Continuity and Resilience EMEA at Cantor Fitzgerald
- Sam Reason – Head of Operational Resilience at Zurich
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About the author
Gianluca Riglietti
Head of Research & Intelligence, PANTA RAY
Gianluca Riglietti is a Resilience Advisor specializing in business continuity, organizational resilience and supply chain management. He helps organizations strengthen operational resilience through business continuity programs, crisis management capabilities, supply chain continuity and information security systems. Alongside consulting, he develops thought leadership content including research reports, white papers, case studies, webinars and articles focused on resilience and business continuity. Gianluca holds a Ph.D. in Management Engineering from Politecnico di Milano, where his research examined the relationship between Business Continuity Management Systems and supply chain resilience. His work spans both academia and industry, including lecturing, mentoring, and contributing to applied resilience research. Previously, he served as Research & Insight Manager at The Business Continuity Institute, leading international research initiatives and presenting insights at global conferences. Through consulting, writing, and speaking, Gianluca supports organizations in navigating uncertainty and building long-term resilience.
