Operational resilience continues to evolve at pace and the findings from this report reveal a discipline that is transitioning from design to delivery. Over recent years, organizations have invested significant effort in building frameworks, defining important business services and aligning with emerging regulatory expectations. In 2026, the focus has shifted. The challenge is no longer whether operational resilience is understood or prioritised, but how effectively it is embedded across the organization. This year’s data highlights a growing level of maturity, with most organizations having an established or currently developing operational resilience programmes. At the same time, it reveals a more nuanced and realistic view of progress.

BCI Members can access the full report here: BCI Emergency & Crisis Communications Report 2026