Incident Response and Crisis Management Training Course

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure, as introduced in the Design stage of the Business Continuity Management (BCM) Lifecycle, and goes beyond incident management into learning how to build a crisis management capability in an organization. This course provides the business continuity and resilience professional with the opportunity to gain a deeper knowledge and understanding of this subject as well as the opportunity to apply this knowledge in the classroom using a case study and an exercise.
The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.
This course is based on the BCI Good Practice Guidelines and reflects the current global thinking from ISO 22301 and BS 11200.

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