Alice Kaltenmark

Service Continuity Manager

Alice is a recognized business resilience expert who contributes as a resilience thought leader, mentor, and evangelist. Alice’s professional experience spans over 20 years in business continuity and disaster recovery in the information solutions industry and over 40 years in IT.

She leads the global technical resilience (ITDR) governance program for the LexisNexis Legal business of RELX and leads the LexisNexis Infrastructure & Technology Operations business continuity and disaster recovery program. Alice chairs the RELX Technical Resilience Working Group setting and guiding TR requirements and best practices for RELX businesses.

Alice holds a Bachelor of Science degree in General Studies from University of Dayton and holds the Master Business Continuity Professional (MBCP) certification and the Fellow of the Business Continuity Institute (FBCI) certification. Alice was awarded BCI's prestigious Honorary FBCI global award in 2020 recognizing her significant contributions to the continuity and resilience profession. 

Alice is committed to giving back to the business continuity community and growing the profession. She currently serves as BCI Cyber Resilience SIG Leader and as Past President & Treasurer, Continuity Professionals of Ohio (CPO). Additional voluntary roles with the BCI include USA Chapter member, co-leader and leader (2015-2021), BCI World Hybrid Program Advisory Group member and team lead (2020-2023), and BCI Awards Judge (2018-present). Alice is a BCI approved instructor and is an active member of the ISO TSC292 US TAG serving on Working Group 2 and Working Group 9.

Michel Sarkis

Michel Sarkis is an experienced business continuity and resiliency professional with over 10 years of industry expertise. Michel is a member of the Business Continuity Institute (MBCI) and has been awarded the ISO Lead Implementer designation from the British Standards Institution (BSI), making him a distinguished practitioner in the field.

Isabelle Primeau

President

President of Premier Continuum and Business Continuity Expert for 25 years

Founder and President of Premier Continuum, Isabelle Primeau, MBCI, CBCP, has been advising, training and inspiring business continuity and resilience professionals throughout the world for over 25 years. Recognized as a thought leader, Isabelle has advised hundreds of organizations from various sectors such as manufacturing, property management, telecommunications, pharmaceuticals, engineering and accounting firms, financial services and government service, in all phases of the continuity program. She is certified MBCI by the Business Continuity Institute (BCI) and is a BCI Approved instructor. She has taught in Canada, in the United States and in Europe since 2009. Strong from her field experience, she also develops private and customized training for small and large organizations. Always on the lookout for new trends in the industry, Isabelle designed and led her team to develop ParaSolution, a cloud-based and award-winning software for BCM, ITDR and EM/CM. Her outstanding dedication led her to win the RBC Canadian Women Entrepreneur Awards in 2016 and to obtain the “Canadian Women Brand” certification for Premier Continuum in 2022. Isabelle is also recognized for her high level of understanding of IT infrastructures and challenges surrounding technology recovery.

Marie-Hélène Primeau

Executive Vice President

Executive Vice President of Premier Continuum and Business Continuity Expert for 20 years

As the Executive Vice President at Premier Continuum and a senior consultant in business continuity and resilience, Marie-Hélène Primeau has been assisting organizations around the world to increase their organizational resilience for 20 years. Accredited CPA, MBCI and ISO 22301 Lead Auditor and awarded RBC Canadian Women Entrepreneur 2016, Marie-Helene is also a seasoned practitioner, with significant experience in supporting public and private organizations in setting up, exercising, maintaining, and evaluating their business continuity program. Driven by her desire to empower teams and organizations to be more effective by providing them with the best business continuity management tools and resources, Marie-Helene is a BCI Approved Instructor since 2009. She has trained hundreds of professionals in North America and Europe, in English and French. Marie-Helene also regularly speaks at conferences on the topic of Business Continuity (DRJ, BCI World Conference, DMEX, CIMC, Conference Board of Canada, CRT Toronto, BCI Awareness Week, BCI Education Month). Moreover, to promote the art and science of business continuity and contribute to thought leadership as a volunteer, she is the former President of BCI Canada Chapter, a member of the ISO Technical Committee 292 on security and resilience in charge of the development of various standards including the ISO 22301 standard on Business Continuity and a member of the CSA Z1600 Standard Committee on Emergency and Business Continuity Management.

Philippe Tasse-Gagne

Vice-President of Consulting Services and Talent Development

Vice-President of Consulting Services and Talent Development at Premier Continuum and Senior Business Continuity and Organizational Resilience Consultant for 25 years.

Philippe Tasse-Gagne is a passionate continuity and resilience expert certified MBCI and CBCP, who has been advising clients in Quebec, Canada, and around the world on their business continuity, disaster recovery, and emergency and crisis management programs for 25 years. Over his career, Philippe has developed and implemented an extensive number of business continuity programs and projects, as well as numerous effective crisis management structures that are exercised and adapted to the organizations’ different contexts. Since 2022, he is the Vice-President of Consulting Services and Talent Development at Premier Continuum. To ensure the sustainability of the BC profession and to empower professionals in the field, Philippe has trained hundreds of practitioners on topics ranging from exercise development to business continuity planning, emergency, and crisis management, and business impact assessment (BIA) design and implementation as an approved BCI instructor. His experience in various environments such as critical infrastructure, public service providers, provincial and federal ministries, financial and insurance institutions, telecommunications providers, and key players in the mining industry has given him a broad and clear vision of the issues and interrelationships that exist in today’s realm of resilience.

Elaine Comeau

Retired business continuity and crisis management professional

Retired business continuity and crisis management professional with 25 years of experience

A member of the Business Continuity Institute (MBCI), Elaine is a business continuity and crisis management professional who retired after 25 years in the field. During her career, she held several leaderships, business continuity and crisis management positions in the financial services industry. Her last position before retirement was coordinating the corporate crisis team for the management of a pandemic at a major Canadian financial institution.

Building on over 25 years of business continuity expertise, Élaine is excited about the opportunity to share her knowledge with future students as a BCI Certified Instructor.