Premier Continuum inc.

  • Montréal, Canada

Premier Continuum Inc. [PCI] is a leader in Business Continuity, Organizational Resilience, IT Disaster Recovery, Emergency Preparedness and Crisis and Risk Management. For over two decades, we have been offering a holistic and rare trifecta of services – first class BCM consulting, certified BCI training and an award-winning BCM automation software, ParaSolution.

As a BCI Licensed Training Partner since 2008, PCI has delivered hundreds of classes in Canada, USA and Europe, in English and in French. Our approved instructors are recognized for their communications skill, their ability to adapt the content of our classes to any type of organization and industry and most of all, their strong field experience. At PCI, we take pride in delivering superior training services to increase organizational resilience throughout the world.

Telephone: +1 (877) 761-6222 / 001-514-761-6222

For more information, please visit www.premiercontinuum.com

Telephone
+1 (877) 761-6222 / 001-514-761-6222



Courses available

Business Impact Analysis Training Course

The BIA is the main technique used for analysing an organization and forms the Analysis stage of the BCM Lifecycle. It will help you review and assess an organization to identify its objectives, how it functions, and the constraints of its operating environment.

This 1 or 2 day course comes complete with course slides and Student Workbook that contains exercises to be completed throughout the course. The course is based on the BCI Good Practice Guidelines (GPG) and reflects current International Standards in business continuity.

What the course covers:

  • Concepts of BIA
  • The four types of BIA
  • BIA methods
  • How the BIA information is used in the Design phase of the BCM Lifecycle

By the end of the course, you will be able to:

  • Understand and apply the different methods available to conduct a BIA
  • Extract all the information you need from an organization to enable you to Design the most appropriate business continuity solutions.

You will receive 8 or 16 CPD points and a Certificate of Attendance from the BCI on successful completion of the course.

Please note: This description is for the updated course delivered from 1st April 2022.

Looking for more information about the course?

Watch this short webinar presented by  David Window MBCI, providing insightful details about the course updates and more. Watch Here.


View course details

Location Date Duration  
Online/Eastern Time, United States 28 Aug 2023 1 day(s) Book
Online/Eastern Time, Canada 28 Aug 2023 1 day(s) Book
Online/Pacific Time, Canada 28 Nov 2023 1 day(s) Book
Online/Pacific Time, United States 28 Nov 2023 1 day(s) Book

*Price excludes sales tax


CBCI Certification Course

The course is for anyone that has business continuity responsibilities within their organization and/or anyone looking to develop a career in the industry:

  • Business continuity professionals already working in the industry
  • Business continuity coordinators/champions with responsibilities in their organization
  • Professionals looking to start a career in the industry
  • Those that have business continuity responsibilities embedded in their role in smaller organizations such as Managing Directors or Operations Managers

View course details

Location Date Duration  
Online/Montréal/Eastern Time, Canada 05 Jun 2023 4 day(s) Book
Online/Eastern Time, United States 19 Jun 2023 4 day(s) Book
Online/Eastern Time, Canada 19 Jun 2023 4 day(s) Book
Online/Pacific Time, Canada 14 Aug 2023 4 day(s) Book
Online/Pacific Time, United States 14 Aug 2023 4 day(s) Book
Online/Eastern Time, Canada 18 Sep 2023 4 day(s) Book
Online/Eastern Time, United States 25 Sep 2023 4 day(s) Book
Online/Eastern Time, Canada 25 Sep 2023 4 day(s) Book
Online/Pacific Time, United States 06 Nov 2023 4 day(s) Book
Online/Pacific Time, Canada 06 Nov 2023 4 day(s) Book
Online/Eastern Time, Canada 20 Nov 2023 4 day(s) Book
Online/Eastern Time, Canada 11 Dec 2023 4 day(s) Book
Online/Eastern Time, United States 11 Dec 2023 4 day(s) Book

*Price excludes sales tax


Designing and Delivering Effective Exercises Training Course

This course aims to provide an understanding of how to design, facilitate and report on exercises for crisis, emergency and business continuity management programmes.

This 2 day course comes complete with course slides and Student Workbook that contains exercises to be completed throughout the course and other complimentary resources. The course is based on the BCI Good Practice Guidelines (GPG) and reflects current International Standards in business continuity.

What the course covers:

  • The Value of Exercise Programmes
  • Exercise Design
  • Exercise Scenario
  • Exercise Preparation
  • Exercise Delivery and Reporting

By the end of the course, you will be able to:

  • Appreciate the rationale for validating plans and the value this brings
  • Apply good practice to exercise programmes
  • Select appropriate exercise aims, objectives and formats
  • Explore the development of realistic scenarios to engage participants and achieve the aim
  • Understand how to resource and co-ordinate delivery
  • Carry out post exercise evaluations and report lessons
  • Leave with an exercise concept that can be delivered within the organization

You will receive 16 CPD points and a Certificate of Attendance from the BCI on successful completion of the course.

Please note: This description is for the updated course delivered from 1st April 2022.

 

Looking for more information about the course?

Watch this webinar, presented by Alan Elwood FBCI, providing insighful details about the course updates, content and more. Watch Here. 


View course details

Location Date Duration  
Online/Eastern Time, Canada 01 Jun 2023 2 day(s)
Online/Eastern Time, United States 31 Aug 2023 2 day(s) Book
Online/Eastern Time, Canada 31 Aug 2023 2 day(s) Book
Online/Eastern Time, Canada 04 Oct 2023 2 day(s) Book
Online/Pacific Time, Canada 01 Dec 2023 2 day(s) Book
Online/Pacific Time, United States 01 Dec 2023 2 day(s) Book

*Price excludes sales tax


Embedding Business Continuity Training Course

This course is designed to introduce students to the art of designing and implementing effective embedding activities as a key part of the Business Continuity Management (BCM) Lifecycle. It provides a practical approach to the complexities of working with a broad range of stakeholders. A successful BCM programme is not simply a collection of validated documents. Documents are only half the story, the other half is the creation of capable individuals who can utilize plans and resources by putting them into practice to build organizational resilience. Successfully embedding business continuity requires a collaborative approach across the organization.
This course is based on the BCI Good Practice Guidelines.
View course details


Incident Response and Crisis Management Training Course

This course covers all aspects of developing and implementing an incident response structure and crisis management capability.

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.

This 2 day course comes complete with course slides and Student Workbook that contains exercises to be completed throughout the course. The course is based on the BCI Good Practice Guidelines (GPG) and reflects current International Standards in business continuity.

What the course covers:

  • Crisis Management Concepts and Framework
  • Anticipating and Assessing
  • Prepare – Response Structure
  • Prepare – Tools and Resources
  • Prepare – Crisis Management Plan
  • Response and Recovery
  • Crisis Communications

By the end of the course, you will be able to:

  • Learn how to build and deliver crisis management capability for your organization using an established best practice framework
  • Have a good appreciation of the relationships between problem, incident, business continuity and crisis management
  • Develop an understanding of the principles, strategies and techniques of incident response and crisis management
  • Acquire the tools and know-how to prepare, implement and maintain a crisis management plan

You will receive 16 CPD points and a Certificate of Attendance from the BCI on successful completion of the course.

Please note: This description is for the updated course delivered from 1st April 2022.

Looking for more information about the course?

Watch this webinar, presented by Kenny Seow FBCI, providing insighful details about the course updates, content and more. Watch Here. 


View course details

Location Date Duration  
Online/Eastern Time, United States 06 Jul 2023 2 day(s) Book
Online/Eastern Time, Canada 06 Jul 2023 2 day(s) Book
Online/Eastern Time, Canada 29 Aug 2023 2 day(s) Book
Online/Eastern Time, United States 29 Aug 2023 2 day(s) Book
Online/Eastern Time, Canada 02 Oct 2023 2 day(s) Book
Online/Pacific Time, Canada 29 Nov 2023 2 day(s) Book
Online/Pacific Time, United States 29 Nov 2023 2 day(s) Book

*Price excludes sales tax


Introduction to Business Continuity Training Course

This course is designed as a first step for newcomers to the subject of business continuity (BC), those wanting to start a career in BC, and for those for whom BC may be a part of their role or responsibilities who need to have a good understanding of the subject.

This course provides you with the basic knowledge and understanding of the building blocks required for developing or maintaining a Business Continuity Management (BCM) programme.

This 1 day course comes complete with course slides and Student Workbook that contains exercises to be completed throughout the course. The course is based on the BCI Good Practice Guidelines (GPG) and reflects current International Standards in business continuity.

What the course covers:

  • What is Business Continuity? 
  • An overview of the BCM Lifecycle
  • Policy and Programme Management
  • Embedding
  • Business Impact Analysis
  • Design
  • Implementation
  • Validation

By the end of the course, you will be able to:

  • Explain the key elements of Policy & Programme Management (objectives, scope, governance, roles and responsibilities)
  • Describe the challenges of embedding BC and methods to raise awareness
  • Describe the four types of BIA and risk and threat assessments
  • Explain the five types of design solutions and strategies
  • Discuss how the agreed solutions can be implemented and documented in BC Plans
  • State the five types of exercises used to validate BC Plans

You will receive 8 CPD points and a Certificate of Attendance from the BCI on successful completion of the course.

If you would like to find out more about the updates to this course you can view a Q&A with the course author here.

Please note: This description is for the updated course delivered from 1st April 2022.


View course details


Policy and Programme Management Training Course

This course covers aspects of creating and managing a successful Business Continuity policy and a Business Continuity Management (BCM) programme within an organization. You will learn the link between Policy and Programme and how to use both of these management practices within Business Continuity to build and improve Organizational Resilience.

This 1 day course comes complete with course slides, Student Workbook that contains exercises to be completed throughout the course, and other complimentary resources. The course is based on the BCI Good Practice Guidelines (GPG) and reflects current International Standards in business continuity.

What the course covers:

  • What is Policy & Programme?
  • Creating a Successful Policy
  • Creating a Successful Programme
  • Managing Policy & Programme

By the end of the course, you will be able to:

  • Understand how the BC Policy establishes the organization’s strategic approach and implementation of BC
  • Define a clear purpose, context, scope and governance of the BC Programme
  • Identify, develop and support the key aspects of the BC Policy
  • Implement, deploy, govern and communicate the BC Policy
  • Successfully align the BC Programme as the ongoing cycle of activities which implements the BC Policy
  • Use the BCM Programme as a tool to implement, improve, correct, adjust and monitor the overall objectives of the organization
  • Incorporate key success criteria, governance, audit and change management processes and define how these objectives will be met
  • Understand why appropriate interim response and management structures may be required

You will receive 8 CPD points and a Certificate of Attendance from the BCI on successful completion of the course.

Please note: This description is for the updated course delivered from 1st April 2022.

Looking for more information about the course?

Watch this short webinar presented by  Chris Oliver FBCI, providing insightful details about the course updates and more. Watch Here


View course details

Location Date Duration  
Online/Eastern Time, United States 06 Sep 2023 1 day(s) Book
Online/Eastern Time, Canada 06 Sep 2023 1 day(s) Book
Online/Pacific Time, Canada 04 Dec 2023 1 day(s) Book
Online/Pacific Time, United States 04 Dec 2023 1 day(s) Book

*Price excludes sales tax


Supply Chain Resilience Training Course

This course is about understanding the basics of supply chain management and how to add resilience measures to them, and therefore, the business. In recent times supply chains have been under increased global pressure and have become more complex due to issues such as the pandemic, border closures, and climate change affects. So, ensuring you build resilience into them is even more vital, now more than ever, for the success of any business. This 1 day course comes complete with course slides and Student Workbook that contains discussion-based activities to be completed throughout the course. The course is based on the BCI Good Practice Guidelines (GPG) and reflects current International Standards in business continuity.

What the course covers:

  • Supply Chain tiers and risks
  • What is outsourcing
  • How and where supply chain management fits and links into the different stages of the BCM Lifecycle

By the end of the course, you will be able to:

  • Understand the different tiers of supply chain management
  • Embed supply chain into your BCM Programme
  • Understand the process of outsourcing
  • Identify potential supply chain issues
  • Validate your supply chain operations

You will receive 8 CPD points and a Certificate of Attendance from the BCI on successful completion of the course.


View course details

Location Date Duration  
Online/Eastern Time, United States 07 Sep 2023 1 day(s) Book
Online/Eastern Time, Canada 07 Sep 2023 1 day(s) Book
Online/Pacific Time, Canada 05 Dec 2023 1 day(s) Book
Online/Pacific Time, United States 05 Dec 2023 1 day(s) Book

*Price excludes sales tax


Meet the instructors
  • Alice Kaltenmark

    Service Continuity Manager

    Alice Kaltenmark, FBCI, MBCP is a recognized business resilience expert who contributes as a resilience thought leader, mentor, and evangelist. Her professional experience spans over 20 years in business continuity and disaster recovery in the information solutions industry, and over 40 years in IT. Over her career, she has led many organizations spanning the spectrum from software development, release management, development support, daily operations, and technology introduction. This breadth of experience and knowledge culminated in her current role as the head of the global technical resilience (ITDR) governance program for the LexisNexis Legal & Professional division of RELX, and the leader of the LexisNexis Infrastructure & Technology Operations (LN I&O) business continuity and disaster recovery program. Undoubtedly, Alice is a strong leader who enjoys helping others fulfill their potential. She is an active member of the ISO TSC292 US TAG participating on WG2 and WG9 and serves as the BCI USA Chapter past president. She was also awarded BCI's prestigious Honorary FBCI global award in 2020, recognizing her significant contributions to the continuity and resilience profession.

  • Michel Sarkis

    Senior Consultant in Operational Resiliency

    Senior consultant in operational resiliency at Premier Continuum

    Michel Sarkis is a business continuity and resiliency professional with more than 10 years of experience. He now assumes the role of senior business continuity and resilience consultant at Premier Continuum. Coming from the banking world, Michel is a trained financier specialized in disaster recovery strategies, risk management and impact analysis. Throughout his career, he has supported many public and private organizations in the implementation, exercise, maintenance, and evaluation of their business continuity programs in different regions of the world, in North America, Europe and the Middle East. As a member of the Business Continuity Institute (MBCI) and holder of the ISO Lead Implementer designation, Michel is a practitioner known for his professional dedication. He has taught numerous courses and certifications to hundreds of professionals from various fields such as information technology, operations, and sales, from entry level to expert, and working all over the world (Middle East, Europe, United Kingdom, and the Gulf Cooperation Council). With the goal of demonstrating the importance of a strong business continuity program, he has developed a strong expertise in operational resilience.

  • Isabelle Primeau

    President

    President of Premier Continuum and Business Continuity Expert for 25 years

    Founder and President of Premier Continuum, Isabelle Primeau, MBCI, CBCP, has been advising, training and inspiring business continuity and resilience professionals throughout the world for over 25 years. Recognized as a thought leader, Isabelle has advised hundreds of organizations from various sectors such as manufacturing, property management, telecommunications, pharmaceuticals, engineering and accounting firms, financial services and government service, in all phases of the continuity program. She is certified MBCI by the Business Continuity Institute (BCI) and is a BCI Approved instructor. She has taught in Canada, in the United States and in Europe since 2009. Strong from her field experience, she also develops private and customized training for small and large organizations. Always on the lookout for new trends in the industry, Isabelle designed and led her team to develop ParaSolution, a cloud-based and award-winning software for BCM, ITDR and EM/CM. Her outstanding dedication led her to win the RBC Canadian Women Entrepreneur Awards in 2016 and to obtain the “Canadian Women Brand” certification for Premier Continuum in 2022. Isabelle is also recognized for her high level of understanding of IT infrastructures and challenges surrounding technology recovery.

  • Desmond O'Callaghan

    Retired Consultant

    Des is a mostly retired business continuity management professional with 33 years of experience in the field. His career included roles as a corporate program leader in several financial institutions as well as extensive independent consulting. A skilled instructor and facilitator, he has built a strong reputation for developing and delivering training, seminars, workshops and conferences throughout his career. He regularly consults on and contributes widely to many BCI initiatives and is currently Lead Assessor for the BCI as well as Leader of the Canadian Chapter.

  • Marie-Hélène Primeau

    Executive Vice President

    Executive Vice President of Premier Continuum and Business Continuity Expert for 20 years

    As the Executive Vice President at Premier Continuum and a senior consultant in business continuity and resilience, Marie-Hélène Primeau has been assisting organizations around the world to increase their organizational resilience for 20 years. Accredited CPA, MBCI and ISO 22301 Lead Auditor and awarded RBC Canadian Women Entrepreneur 2016, Marie-Helene is also a seasoned practitioner, with significant experience in supporting public and private organizations in setting up, exercising, maintaining, and evaluating their business continuity program. Driven by her desire to empower teams and organizations to be more effective by providing them with the best business continuity management tools and resources, Marie-Helene is a BCI Approved Instructor since 2009. She has trained hundreds of professionals in North America and Europe, in English and French. Marie-Helene also regularly speaks at conferences on the topic of Business Continuity (DRJ, BCI World Conference, DMEX, CIMC, Conference Board of Canada, CRT Toronto, BCI Awareness Week, BCI Education Month). Moreover, to promote the art and science of business continuity and contribute to thought leadership as a volunteer, she is the former President of BCI Canada Chapter, a member of the ISO Technical Committee 292 on security and resilience in charge of the development of various standards including the ISO 22301 standard on Business Continuity and a member of the CSA Z1600 Standard Committee on Emergency and Business Continuity Management.

  • Philippe Tasse-Gagne

    Vice-President of Consulting Services and Talent Development

    Vice-President of Consulting Services and Talent Development at Premier Continuum and Senior Business Continuity and Organizational Resilience Consultant for 25 years.

    Philippe Tasse-Gagne is a passionate continuity and resilience expert certified MBCI and CBCP, who has been advising clients in Quebec, Canada, and around the world on their business continuity, disaster recovery, and emergency and crisis management programs for 25 years. Over his career, Philippe has developed and implemented an extensive number of business continuity programs and projects, as well as numerous effective crisis management structures that are exercised and adapted to the organizations’ different contexts. Since 2022, he is the Vice-President of Consulting Services and Talent Development at Premier Continuum. To ensure the sustainability of the BC profession and to empower professionals in the field, Philippe has trained hundreds of practitioners on topics ranging from exercise development to business continuity planning, emergency, and crisis management, and business impact assessment (BIA) design and implementation as an approved BCI instructor. His experience in various environments such as critical infrastructure, public service providers, provincial and federal ministries, financial and insurance institutions, telecommunications providers, and key players in the mining industry has given him a broad and clear vision of the issues and interrelationships that exist in today’s realm of resilience.

  • Senad Cehajic

    Director, Business Continuity Program and Corporate Security

    Director, Business Continuity Program and Corporate Security

    Senad Cehajic is a risk management professional specializing in business continuity management (BCM) with more than 25 years of experience working with large organizations in diverse geographies. His experience includes implementing and managing BCM programs in the financial services, information technologies, retail, transportation and real estate services sectors. Senad holds a Master of Arts degree in Disaster and Emergency Management from Royal Roads University in British Columbia. He is a Member of the Business Continuity Institute (MBCI), a Certified Business Continuity Planner (CBCP) and is certified as an ISO 22301 Lead Auditor for Business Continuity Management Systems. 

  • Elaine Comeau

    Retired business continuity and crisis management professional

    Retired business continuity and crisis management professional with 25 years of experience

    A member of the Business Continuity Institute (MBCI), Elaine is a business continuity and crisis management professional who retired after 25 years in the field. During her career, she held several leaderships, business continuity and crisis management positions in the financial services industry. Her last position before retirement was coordinating the corporate crisis team for the management of a pandemic at a major Canadian financial institution.

    Building on over 25 years of business continuity expertise, Élaine is excited about the opportunity to share her knowledge with future students as a BCI Certified Instructor.

< Return to listing