Alice Kaltenmark

Service Continuity Manager

Alice is a recognized business resilience expert who contributes as a resilience thought leader, mentor, and evangelist. Alice’s professional experience spans over 20 years in business continuity and disaster recovery in the information solutions industry and over 40 years in IT.

She leads the global technical resilience (ITDR) governance program for the LexisNexis Legal business of RELX and leads the LexisNexis Infrastructure & Technology Operations business continuity and disaster recovery program. Alice chairs the RELX Technical Resilience Working Group setting and guiding TR requirements and best practices for RELX businesses.

Alice holds a Bachelor of Science degree in General Studies from University of Dayton and holds the Master Business Continuity Professional (MBCP) certification and the Fellow of the Business Continuity Institute (FBCI) certification. Alice was awarded BCI's prestigious Honorary FBCI global award in 2020 recognizing her significant contributions to the continuity and resilience profession. 

Alice is committed to giving back to the business continuity community and growing the profession. She currently serves as BCI Cyber Resilience SIG Leader and as Past President & Treasurer, Continuity Professionals of Ohio (CPO). Additional voluntary roles with the BCI include USA Chapter member, co-leader and leader (2015-2021), BCI World Hybrid Program Advisory Group member and team lead (2020-2023), and BCI Awards Judge (2018-present). Alice is a BCI approved instructor and is an active member of the ISO TSC292 US TAG serving on Working Group 2 and Working Group 9.

Michel Sarkis

Michel Sarkis is an experienced business continuity and resiliency professional with over 10 years of industry expertise. Michel is a member of the Business Continuity Institute (MBCI) and has been awarded the ISO Lead Implementer designation from the British Standards Institution (BSI), making him a distinguished practitioner in the field.

Isabelle Primeau

President

President of Premier Continuum and Business Continuity Expert for 25 years

Founder and President of Premier Continuum, Isabelle Primeau, MBCI, CBCP, has been advising, training and inspiring business continuity and resilience professionals throughout the world for over 25 years. Recognized as a thought leader, Isabelle has advised hundreds of organizations from various sectors such as manufacturing, property management, telecommunications, pharmaceuticals, engineering and accounting firms, financial services and government service, in all phases of the continuity program. She is certified MBCI by the Business Continuity Institute (BCI) and is a BCI Approved instructor. She has taught in Canada, in the United States and in Europe since 2009. Strong from her field experience, she also develops private and customized training for small and large organizations. Always on the lookout for new trends in the industry, Isabelle designed and led her team to develop ParaSolution, a cloud-based and award-winning software for BCM, ITDR and EM/CM. Her outstanding dedication led her to win the RBC Canadian Women Entrepreneur Awards in 2016 and to obtain the “Canadian Women Brand” certification for Premier Continuum in 2022. Isabelle is also recognized for her high level of understanding of IT infrastructures and challenges surrounding technology recovery.

Marie-Hélène Primeau

Executive Vice President

A leader in Business Continuity for the past 20 years, Marie-Hélène Primeau is the Executive VP of Premier Continuum. She is a seasoned practitioner with over two decades in supporting public and private organizations in setting up, exercising, maintaining and evaluating their business continuity and resilience program. Her professionalism and passion to her work always lead to deliverables of superior quality in accordance with industry best practices. 
BCI Approved Instructor since 2009, Marie-Helene is involved in national and international standards development in the field of business continuity and crisis management. Moreover, Marie-Helene is the former President of the Business Continuity Institute (BCI) Canada Chapter. She is also a sought-after speaker. 

Connect with her on LinkedIn: www.linkedin.com/in/marie-helene-primeau-mbci-cpa

Philippe Tasse-Gagne

Vice-President of Consulting Services and Talent Development

Vice-President of Consulting Services and Talent Development at Premier Continuum and Senior Business Continuity and Organizational Resilience Consultant for 25 years.

Philippe Tasse-Gagne is a passionate continuity and resilience expert certified MBCI and CBCP, who has been advising clients in Quebec, Canada, and around the world on their business continuity, disaster recovery, and emergency and crisis management programs for 25 years. Over his career, Philippe has developed and implemented an extensive number of business continuity programs and projects, as well as numerous effective crisis management structures that are exercised and adapted to the organizations’ different contexts. Since 2022, he is the Vice-President of Consulting Services and Talent Development at Premier Continuum. To ensure the sustainability of the BC profession and to empower professionals in the field, Philippe has trained hundreds of practitioners on topics ranging from exercise development to business continuity planning, emergency, and crisis management, and business impact assessment (BIA) design and implementation as an approved BCI instructor. His experience in various environments such as critical infrastructure, public service providers, provincial and federal ministries, financial and insurance institutions, telecommunications providers, and key players in the mining industry has given him a broad and clear vision of the issues and interrelationships that exist in today’s realm of resilience.

Elaine Comeau

Retired business continuity and crisis management professional

Retired business continuity and crisis management professional with 25 years of experience

A member of the Business Continuity Institute (MBCI), Elaine is a business continuity and crisis management professional who retired after 25 years in the field. During her career, she held several leaderships, business continuity and crisis management positions in the financial services industry. Her last position before retirement was coordinating the corporate crisis team for the management of a pandemic at a major Canadian financial institution.

Building on over 25 years of business continuity expertise, Élaine is excited about the opportunity to share her knowledge with future students as a BCI Certified Instructor.

Margaret Millett

Head of Global Resilience

Shawna Nicole Scott

Consultant, Global Crisis Management & Business Continuity

I am a thought leader certified in Six Sigma (CSSGB), Business Continuity/Disaster Recovery (MBCI/CBCI), and Project Management (PMP). Boast 20 year career in strategic planning, governance, business resiliency, program management, change and risk management.

I have amassed a rich background in government, banking/finance, and global Information Technology industries. Leverages superb communication abilities and excels in building vigorous, diverse, highly productive, and dynamic global programs and teams. Excels in fostering collaborative relationships with Senior Executives and cross-functional teams to achieve corporate imperatives.

I have demonstrated an ability to decompose strategic objectives into streamlined strategies using successful governance and lifecycle methodologies. Astutely identifies improvement opportunities to ensure efficient and successful solutions and deployments……on time and within budget. Adeptly identifies and mitigates risks of cross-organizational programs and infrastructures. Capable of leading global teams and navigating global compliance regulations and government statutes.

I earned a Bachelor's degree in Business Management from Newman University. I am an Advisory Board Member for the Disaster Recovery Journal (DRJ). I hold 2 Certifications for Business Continuity (MBCI and CBCI) from the Business Continuity Institute (BCI), Project Management Professional (PMP) certification from PMI, Six Sigma-Green Belt certification with Aveta Business Solutions, and Certificate Capability Maturity Model Integration (CMMI) from Carnegie Mellon University. I am an active member of the Disaster Recovery Journal (DRJ), Business Continuity Institute (BCI) and Project Management Institute (PMI).

As a U.S. Air Force spouse for over 20 years, I have lived and worked in many different regions. This has allowed me to support companies in various industries with global operations. Through this eclectic array of experiences, I have cultivated a unique perspective that helps me formulate business strategies, build successful programs, and operationalize industry best practices.

I have a proven ability to lead multiple global programs and teams simultaneously. My passions include designing effective business strategies, developing business continuity policies, orchestrating risk and change management programs, defining resiliency and governance, and leading process improvement initiatives. I am a true advocate of diversity of thought and I enjoy working collaboratively with others to elevate business programs and solve problems.