Governance
The BCI is a not for profit organisation registered in the United Kingdom and is owned by it's members. A board of directors is elected by Voting Members each year and is complemented by a number of non-executive directors.
The board is supported by a number of committees which are listed below.
Risk and Governance committee
- Elaine Tomlin (Chair)
- Nick Whitaker (Vice)
- Elaine Nudd
- Alberto Mattia
- Connie Hart
Remuneration committee
- Tim Janes
- James McAlister
- Michael Truscott
The organisations Articles of Association and Bylaws are available on the links below
BCI Articles of Association November 2017
BCI Bylaws 2018
Rules of debate
Governance framework
The BCI Code of Professional Conduct
The Business Continuity Institute is committed to the highest standards of professional conduct and ethics for all business continuity professionals. All individual BCI members (irrespective of their grade) commit to the BCI Code of Professional Conduct which sets out the standards of conduct expected by those working in the profession. An assessor or a professional conduct committee may hear cases of an alleged breach of the code in line with the procedural rules. This allows the BCI to build public trust and assurance in the business continuity profession. Please read the procedural rules first if you are considering raising a professional conduct issue.
BCI Code of Conduct
BCI Code of Conduct complaint form
Procedural rules for dealing with complaints relating to the BCI Code of Conduct
Complaints
The Business Continuity Institute (BCI) is committed to providing the highest levels of service to all of our customers. The BCI values all positive and negative feedback and complaints as an opportunity to improve and further develop its products and services to meet the needs of its customers and the business continuity profession.
The BCI will strive to treat all feedback and complaints fairly and reasonably and act responsibly, equitably and effectively in its responses and resolutions.
Feedback and informal complaints will generally be dealt with at the time of receipt or by return through the appropriate member of staff at the BCI. Our objective is to satisfy as many customers as possible at first contact.
Where this is not possible customers will be asked to submit details of the feedback or complaint in writing and register a formal complaint using the process below. A full record will be kept of all formal complaints.
What is a complaint?
We regard a complaint as an expression of dissatisfaction about any policy, action or lack of action, taken by the BCI or about the standard of service provided by the BCI.
What can I complain about?
You can complain about things like:
• the quality and standard of any service we provide
• failure to provide a service
• unfair treatment or inappropriate behaviour by a staff member.
• the failure of the BCI to follow an appropriate administrative process
• dissatisfaction with BCI policies
Your complaint may involve more than one aspect of the above, more than one department, or be about someone working on our behalf.
What can’t I complain about under this process?
There are some things we can’t deal with through our complaint handling procedure. These include:
• the conduct of a BCI member (please see BCI Code of Conduct above)
• an appeal about a decision on an exam result, assessment or admission (please see this guidance)
• an attempt to have a complaint reconsidered where we have already given our final decision following an investigation.
We will not normally treat information received through routine feedback mechanisms – such as responses to questionnaires – as complaints.
Any formal complaint about the BCI should, in the first instance, be raised with the Executive Director, unless it is a complaint about the Executive Director or a Non-Executive Director, in which case it should be raised with the Vice Chair of the Institute.
The complaint should be sent in writing giving full details, supported by documentation and substantiated where possible by another person or persons. If no written particulars are received from the complainant then the complaint shall not be pursued.
Complaints can be submitted by email to bci@thebci.org (marked for the attention of the Executive Director) or in writing to The BCI (FAO Executive Director), 10-11 Southview Park, Marsack Street, Reading, RG4 5AF, United Kingdom
AGM Minutes and Annual Reports
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