Team-Working Tools for Resilience Professionals

• 13 Sep 2019
• Neil

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We all know that when a Site Emergency & Continuity Recovery Team are convened, this can be a very tense run of meetings. Anything in terms of tools used in these meetings which assists the team, and especially the Leaders can be so valuable to ensure the team is effective and not distracted from its objectives. Such tools can help a Team to keep calm, think logically & clearly, keep a current situational understanding and get the right control and recovery actions in motion. Tools are useful to save time, cover the ground and allow the team to concentrate on working the problem rather than the method.

For our Teams, [working within a large corporate with Contact Centres, depots and power generation], we reference a number of tools from the JESIP model, in the knowledge they have been forged in the white heat of battle. [See https://www.jesip.org.uk/home]

METHANE is perhaps the most famous acrostic ‘thinking tool’  for getting a handle quickly on a site/situational emergency – and so useful for crystallising out the pithy and pertinent statements used in the first comms to waiting stakeholders and management.

I have a second tool that we use after METHANE, developed in the same vain  - it’s called WWILD and for our internal Team use only.  

It means the team now start to think clearly about likely durations to any site disruptions -  to decide early whether to formally invoke continuity responses and consider what could next go wrong  - and if it’s at all possible, to ensure the worst doesn’t materialise or can be reduced in impact! Discuss!

So over to you …..

What method ‘Tool’ would you put in your Recovery Plan if you were a Team Leader and why is it worthy of acceptance?  It can be ‘on paper’ or  electronic; it can reference the Response, Recovery or the Reflection phases of the plan. It might be unique to your industry, but be adaptable for wider use?  Share!