Building Resilient Culture: Lessons Learnt from the Flight Deck
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In today’s uncertain world, resilience has become a culture and performance driver vital for growth.
This webinar will dive into building resilient cultures, guided by an airline pilot who experiences aviation’s resilience revolution. We’ll explore how Just Culture principles reduced incidents 58-fold and learn to navigate evolving threats by sharing responsibility for unknown risks - turning fragility into opportunity.
Explore how honest reporting and continuous learning foster transparency, accountability, and adaptability.
We look forward to welcoming you!
Speakers:
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Joshua de Maid
Co-Founder & Senior First Officer , Bolst
Joshua is one of the Co-Founders of Bolst, a tech start-up in the business resilience space. He holds a degree in risk management, with hands-on experience in risk and resilience from both the insurance and aviation sectors. Joshua has been an airline pilot for 10 years, flying both shorthaul and longhaul routes. In this role, he has led teams through high-stake decisions and real-world risk management exercises, developing a deep understanding of operational resilience in complex and dynamic environments. He has also worked as a pilot recruiter and in training roles specialising in threat and error management and human factors.
During the pandemic, Joshua ran a training consultancy working with underwriting teams to embed resilience into their operational processes and develop a risk-aware mindset to drive resilience-focused cultures. His approach aligns with emerging industry insights that highlight the critical role of people and process resilience alongside technology.
Joshua's experiences, alongside his founding team, now form the foundation for Bolst's fresh approach to business resilience.
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