Redefining Crisis Leadership Training: Lessons from Sage and 4C Strategies
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How do you know if your organization is ready for a crisis? Exercises are one of the most effective ways to find out, but only when they mirror reality. In this webinar, 4C Strategies and Sage (the UK's second largest tech company) share lessons from a recent and novel four-day exercise that tested Sage's Executive Leadership against one of the most acute threats faced by big businesses today - cyber-attack. The result: greater confidence, better capabilities, and increased resilience across the organization.
Why attend
Too many exercises are predictable and disconnected from operations. This session reveals how a new approach to exercising replicates the real pressure and timelines of a cyber incident. It highlights how the use of executive level situational awareness tools, such as a Commonly Recognised Information Picture (CRIP), can be used to drive decision-making under pressure. If you want to learn more about the novel way of exercising that gains leadership buy-in and elevates resilience to a business priority, this session is for you!
What you will learn
- How to integrate a complex exercise into an Executive's calendar that challenges them in a safe-to-fail environment.
- How a CRIP can be applied to increase situational awareness, improve decision-making, and gather key lessons.
- How to secure leadership buy-in and turn testing into business-wide value.
- Practical steps for exercises that deliver lasting impact.
Who should attend
- Resilience, BCM, and crisis management professionals
- Senior leaders looking to test decision-making under pressure
- Risk, cyber, and continuity teams aiming to strengthen incident responses
We look forward to welcoming you!
Speakers:
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Hannah Suiter
Delivery Consultant, 4C Strategies
Hannah Suiter is a Delivery Consultant at 4C Strategies specialising in incident response, crisis management and BCM. She works with organisations around the world to improve their crisis management capabilities and enhance their resilience through managing and delivering crisis exercises, training programmes, and surge capacity support. With experience in international development programmes, Hannah brings expert knowledge in conflict monitoring, global risk assessment, and project management for the benefit of the organisations she works with. Hannah holds a Certificate from the Business Continuity Institute, an MPhil in Development Studies from the University of Cambridge, and an MA in International Relations and Sustainable Development from the University of St. Andrews.
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Ross Hold
Director of Corporate Security & Resilience, Sage
Ross Hold is currently Director of Corporate Security & Resilience at Sage. A leading UK technology company and market leader in providing business management solutions to Small & Medium sized businesses. At Sage, Ross is responsible for devising and implementing global strategies to protect the business’s people, places, and operations across its international footprint. This includes overseeing crisis management, operational resilience, corporate security standards, and building a resilience-aware culture. Before joining Sage in 2023, Ross was a commissioned officer in the British Army, where he served for 14 years across a number of roles in the UK and overseas.
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Orlaith Harrigan
Senior Resilience Specialist, Sage
Orlaith Harrigan is a Senior Resilience Specialist at Sage, where she leads efforts in crisis management, business continuity planning, and physical security. Since joining Sage in 2023, she has played a key role in strengthening the company's preparedness and response capabilities through crisis exercising. Prior to this, Orlaith worked at DXC Technology as a Business Analyst, contributing to business transformation and crisis management initiatives during the COVID-19 pandemic.
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Christopher Jee
Moderator, 4C Strategies
Chris brings frontline crisis experience from the British Army and practical financial services expertise to the design and delivery of executive exercises with 4C Strategies worldwide. He has delivered programmes in Hong Kong’s financial districts, supported the Central Bank of Ireland, and coached UK leadership teams through cyber and operational scenarios.
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