Strengthening resilience with AI: BCAW+R 2025 draws to a close
The final day of BCAW+R concluded with an insightful webinar that explored the comparative capabilities of a human incident management team with an AI-driven system. The session featured a unique and carefully structured exercise where both the human team and the AI were presented with the same high-pressure incident scenario. Participants observed how each responded to a series of challenges, including escalating reputational risks and complex internal coordination challenges.
The exercise served as more than just a test of AI’s technical skill, it highlighted fundamental differences in decision-making approaches, communication strategies, and adaptability. The presentation also outlined the importance of using AI as a tool to aid decision making rather than it being a totally autonomous entity within an organization - emotional intelligence, contextual judgment, and collaborative nuance will still always be an important consideration.
As the simulated incident grew more complex, with multiple layers of internal and external pressure, the comparison provided valuable insights into where each approach excelled, where it faltered, and how they might complement one another in future incident response frameworks.
Attendees left with greater understanding of how emerging AI technologies can be integrated into crisis management practice, not as replacements for human teams, but as powerful tools that when aligned with human oversight can enhance resilience in high-stakes incidents. The session provoked discussion on the future of incident response and the roles of human expertise and AI.
If you missed this fascinating webinar you can catch up here.
Concluding BCAW+R 2025
That concludes BCAW+R for 2025. We hope the week has proved insightful with key takeaways that you can implement in your own organizations to boost resilience and enhance safe use of AI. As a reminder, this week we’ve explored key themes such as AI’s role in forecasting and predictive analytics, its use in training and simulation exercises, its growing influence in supply chain and cybersecurity, its contribution to operational resilience, and success stories demonstrating its impact across the resilience sector. All webinar recordings are available until Tuesday 27th May for anyone with a BCI web account to view. After that date the recordings will be only available to BCI Members.
We’d appreciate your insights on this year’s BCAW+R. Please take a few moments to share your feedback and don’t forget to download our tool kit that includes posters, our in-depth white papers - The Rise of Generative AI and Navigating AI Legislation: A Guide for Practitioners, and test your knowledge with our interactive video.
Thank you for being part of the conversation. AI is already making a measurable difference across industries, and we look forward to continuing to share knowledge, spark ideas, and support resilience practitioners in the beneficial and responsible use of AI.
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Rebecca Mathews
The BCI
