BCI London Chapter: AI Incident Response Live Crisis Exercise
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AI tools are already embedded in your workplace. One misstep in how they’re used is all it takes to trigger a data breach, operational disruption, and regulatory scrutiny.
This immersive exercise places you in the role of a Business Continuity Manager at a UK insurance firm, where an internal audit uncovers the exposure of sensitive customer data through the misuse of an approved AI tool within claims workflows. What begins as a compliance issue quickly escalates. Containment measures disrupt core systems, automated processes fail, and claims operations begin to slow. As pressure builds from regulators, partners, and the media, you must balance risk, service delivery, and recovery. Across a fast-moving scenario, you will assess the impact, activate continuity measures, and guide the organisation through disruption toward stabilisation.
You will:
- Assess operational impact on critical services
- Decide when and how to activate business continuity measures
- Manage disruption to claims processing and payments
- Communicate with stakeholders under pressure
- Support recovery and strengthen resilience for future incidents
Once you’ve signed up, step into the experience with this short, five-minute warm-up to familiarise yourself with the exercise. Your decisions begin here: http://familiarisation.cm.cr
Speakers:
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Helen Walls
Customer Success Manager , Conducttr
Helen Walls is a Customer Success Manager at Conducttr, supporting companies through the sales process and further onto becoming a client. Helen holds a BSc in Mathematics and initially worked as a Maths teacher before venturing into the corporate world.
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