BCI Emergency & Crisis Communications Report 2026 - Americas Launch
To register for this event please log in to your BCI website profile. If you do not have a website profile, please register here.
The BCI Emergency & Communications Report 2026 explores how organisations deliver clear, timely information during crises in an increasingly complex risk environment. Based on global survey findings, the report provides insight into how emergency communications are structured, led, and activated when disruption occurs.
A key theme is the central role of leadership. Senior management is consistently responsible for both internal and external emergency communications, supported by specialist functions such as communications, public relations, and resilience teams, including business continuity. This clear ownership is reflected in the widespread use of formal emergency communications plans, enabling organisations to activate responses quickly and escalate information to senior leaders — often within 30 minutes of an incident.
Practitioners generally express confidence in their ability to meet expected response levels, supported by tested plans, regular training and exercising, and a broad range of communication tools. However, the report also highlights persistent challenges, particularly human-factor issues such as outdated contact data, lack of staff response, and device availability, which can undermine effectiveness during live events.
The findings also underline the growing influence of regulation. New requirements linked to operational resilience and crisis management are driving organisations to reassess and strengthen their emergency communications capabilities, making preparedness a critical priority for 2026 and beyond.
We look forward to welcoming you!
Speakers:
-
Maria Florencia Lombardero Garcia
Thought Leadership Manager, The BCI
-
Gianluca Riglietti
Resilience Advisor, Freelancer
-
Kevin Dineen
Kevin Dineen is a seasoned leader in Organizational Resilience with over 18 years of experience at CN, currently serving as an Officer in Business Continuity & Crisis Management. He is a subject matter expert in the risk domain, specializing in the transportation and logistics industry across North America. His focus is on mastering all disciplines of organizational resiliency, including disaster recovery, pandemic planning, crisis communications, incident management, and business continuity planning.
His career at CN, which began in February 2000, has seen him in various pivotal roles. As a Business Continuity Officer, he leads risk assessments, develops and maintains continuity plans, and manages incident management tools. Previously, as a Disaster Recovery Senior Specialist, he led numerous successful DR simulations and was responsible for the continuous improvement of the program.
In addition to his corporate role, Mr. Dineen has a distinguished record of service. He served for nearly 29 years in the Canadian Armed Forces Reserves as a Senior Glider Flight Instructor, retiring with the rank of Captain. His leadership extended to commanding a training squadron and obtaining both glider and single-motor pilot licenses.
A dedicated volunteer, he is the Vice President of Organization and Parade Director for the United Irish Societies of Montreal. He was instrumental in resurrecting the Montreal Saint-Patrick's Parade after a three-year hiatus, successfully managing a large-scale public event and increasing participation by 75% between 2023 and 2025.
Mr. Dineen holds a Bachelor of Commerce from Concordia University, a Project Management Certificate from McGill University, and a Crisis Management Essentials Certificate from NAIT. A dual Canadian-Irish citizen, his work ethic is driven by the motto: "Plan+Prepare+Practice = Protected!"
More on
