Natasha South

Head of Business Resilience, British Airways

I’m Natasha South, Head of Business Resilience at British Airways and a member of our Global Operations Leadership Team. I lead the strategic direction and delivery of our corporate response capabilities, working closely with our Chief Operating Officer and Chief Safety and Security Officer. My remit includes Emergency Response, Contingency Planning, Business Continuity, and IT Disaster Recovery, and I serve as a designated Crisis Management Team Leader and a member of the British Airways Corporate Cyber Board.

I chair the British Airways Contingency Planning Group and have led our response to a wide range of major events—from Operation London Bridge and the war in the Middle East to industrial action and environmental protest campaigns.

Since stepping into this role, I’ve driven significant transformation across our Business Resilience function, including a departmental restructure, the launch of three new apps, a new manuals framework, and the implementation of a new Crisis Management System. I’m passionate about leading through complexity and building high-performing teams that thrive under pressure.

My career has spanned a diverse range of roles—from Flight Operations and Air Traffic Management to Customer Service and Employee Strategy. I’ve led industrial negotiations, supported the launch of BA Euro Flyer, and played a key role in our Covid-19 contingency planning. I’ve also managed large operational teams at Heathrow and Gatwick.

I’m passionate about resilience, leadership, and creating cultures that can adapt, respond, and grow through challenge. I strive to be a strong role model and an agile leader, and I look forward to sharing insights from my journey with you.

Gavin Hunter

Senior Network Operations Manager for the Elizabeth line

I'm currently the Senior Network Operations Manager for the Elizabeth line, responsible for the safe operation of the Central Operating Section infrastructure running under central London and daily delivery of the UKs busiest railway. With over 30 years of experience in metro and mainline rail operations, as well as the delivery of large-scale infrastructure projects, I’ve led teams through major operational transitions—including the mobilisation and launch of the Elizabeth line. My expertise spans incident management, control room operations, and service resilience, having overseen critical response efforts during significant disruptions such as the COVID-19 pandemic and the testing and early operational phases of the Elizabeth line.